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Privacy & Terms

Cooling Off

Under Australian Consumer Law, you have 10 business days to change your mind and cancel your installation appointment. This does not apply if the quotation/invoice is for less than $100.00, or if contact with us was initiated by you.

Privacy Policy

Goldsure Pty Ltd is dedicated to keeping customer, consumer, and business details private. Any information Goldsure collect in relation to customers, consumers and business is strictly kept secured. Goldsure does not pass on, sell, or exchange personal information with anyone, unless instructed to do so by law.

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Goldsure staff may become aware of information relating to the business of Goldsure, including but not limited to client lists, trade secrets, client details and pricing structures. Confidential information, including client lists, trade secrets, pricing structures and all documents created by staff in the course of employment remain the sole property of Goldsure and shall not, without the prior consent from Goldsure and the source origin of the information, directly or indirectly divulge to any person or use the confidential information for Goldsure or another’s benefit.

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All documents relating to jobs must accompany their individual job number, whether completed, in progress, pending, cancelled or requiring following up for warranty of other reasons will be kept on file securely and in accordance with best practice and commonly accepted ‘Document Control standards’.

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Disclaimer

 

You warrant that:

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  • You are aged 18 or over.

  • You have the appropriate authority to validly accept the Terms and you will meet your obligations in relation to the Terms.

  • The credit card used in connection with this service is issued in your name.

  • The information supplied by you is true and correct.

Complaints/Warranty Policy

Goldsure Co Pty Ltd takes customer complaints seriously, from both a customer service perspective and to ensure that all of its installations are safe and compliant.

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A warranty job can result from a variety of complaints ranging from:

faulty product(s), faulty installation(s), damage caused from installation(s) or poor service.

 

All consumer complaints are respected and investigated with diligence and when Goldsure are verified as being wholly responsible for the complaint an appropriate make good commitment will be met.

Product Warranty

A product warranty is exercised if a product has been installed and is not fit for purpose or fails to perform to the product performance specifications, within the product warranty period.

 

All products installed come with a minimum of a 1-year product warranty provided the product has not been tampered with in any way. Please contact customer service for any warranty claim or customer complaint.

Service Warranty

Service warranties are defined as damage and or poor workmanship as a result of works completed and all legitimate and verified service warranties will be made good.

Online Payments

  • The online payment is secured through the Commonwealth Bank of Australia (CBA) secure payment gateway.

  • Payments may be made using Visa or MasterCard credit cards.

  • All payments are to be in Australian Dollars (AUD).

  • We accept part payment only where full payment of the account is made by the stipulated due date on the invoice - which is before or the day of installation completion.

  • Final payments must be paid in full and by no later than the day of installation completion.

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